Refund policy
Return & Exchange Policy
At The Oddd Duck, we take great pride in offering quality needlepoint canvases and accessories. Because of the nature of our products, all sales are final.
Returns & Exchanges
We do not accept returns, exchanges, or cancellations once an order has been placed.
If There's a Problem
Your satisfaction is important to us! If your order arrives damaged, you receive the wrong item, or you experience any issue with your purchase, please don't hesitate to contact us.
We are committed to providing excellent customer service and will work with you to find a fair and reasonable solution whenever possible.
Please contact us at theodddduck@gmail.com within 7 days after receiving your order and include:
- Your order number
- A description of the issue
- Photos, if applicable
We'll review the situation promptly and do our best to make it right.
Thank you for supporting The Oddd Duck. We truly appreciate your business and look forward to helping you with your next stitching adventure! 🦆🧵